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How virtual assistants keep salons and spas available 24/7 for guests – and why that matters

Updated: Oct 6, 2023

Convenience is key for guests, and here's why 24/7 availability helps you stand out from your competitors.

For salons and spas, accessibility and convenience are key factors that contribute to guest satisfaction and can really set businesses apart from the competition. This is precisely where AI virtual assistants come in, revolutionizing the way salons and spas operate. By providing 24/7 support, these intelligent virtual assistants ensure that guests can connect with businesses whenever it's most convenient for them, with studies showing that this is the number one benefit of chatbots.

This isn’t exactly surprising. Guests don't only have questions during business hours, and nobody likes waiting - especially for something straightforward like parking availability or booking a new appointment. Virtual assistants like SmartBot allow salons and spas to be truly accessible around the clock for their guests, and when you want to grow your business, here’s why that matters...

1. Instant support for guests

Having a virtual assistant available around the clock means guests no longer have to wait for business hours to get the information they need. Whether it's a question about services, pricing, or availability, guests can get instant responses, leading to higher levels of satisfaction.

74% of internet users prefer chatbots for simple queries.

2. Effortless appointment booking

With a virtual assistant like SmartBot, which is available on web and SMS, guests can book appointments any time, day or night, with just a few messages.

This level of convenience eliminates the need for guests to coordinate their schedules with your opening hours, making it easier for them to secure the appointments they want without spending unnecessary time on the phone or navigating a complicated system.

3. Quick and easy appointment management

Life can be unpredictable, and when circumstances change and unexpected things crop up, being able to quickly reschedule appointments with a virtual assistant instantly online or via text will benefit you, and your guests.

As guests can easily rebook for a time that suits them better, this can help reduce no-shows, and free up the time slot to be filled by someone else.

85% of people won't call back if their call goes unanswered initially.
4. Less strain on your staff

24/7 support from an AI virtual assistant means that salon staff can focus on their core tasks without the added pressure of attending to inquiries and picking up every call.

This leads to a more efficient workflow and ensures that salon or spa professionals can dedicate their time and expertise to giving in-person guests a great experience.

5. Enhanced guest loyalty

When guests know they can easily reach your business whenever they want, it builds trust and a feeling of dependability. This often leads to stronger guest loyalty and a higher chance of them coming back for more.

The bottom line...

24/7 support through AI virtual assistants is a game-changer for salons and spas. It ensures that guests have access to the business' services and information whenever they need it, leading to higher levels of satisfaction and loyalty. By leveraging this technology, salons and spas can stay ahead in a competitive market. while providing an unparalleled level of service to their valued guests.

Ready to explore how a 24/7 virtual assistant can help your beauty and wellness business?

SmartBot by works via text messaging or your business's website to provide backup for your front desk around the clock. This intelligent bot instantly answers FAQs, and initiates a conversation when your front desk misses a call, making it easy for guests to book, reschedule, and cancel appointments on their own.

Designed exclusively for Zenoti customers, guest profile data and service menu listings are seamlessly integrated into SmartBot, meaning guests get helpful, personalized replies. Reach out to to book a SmartBot demo today.

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