15 powerful templates your salon or spa can use to respond to online reviews
Why care about your online reputation?
88%
of guests trust online reviews just as much as personal recommendations
54%
of guests expect a response to reviews in 7 days
60x
Businesses that respond within an hour are 60 times more successful than those that wait 24 hours
10%
1-star increase in online ratings boosts revenue by 10%
$9000
you lose for every negative review and piece of incorrect information online
REVIEWS
Online review management made easy
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Manage and respond to all your guests’ reviews from Google, Facebook and 250+ sites for every location
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Solve guests’ issues, take control of your brand, track and increase Net Promoter Score (NPS)
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Market your best reviews to social media sites to boost SEO and SEM
Listings
Put business on the map.
Get more guests
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Create your listings of all locations on Google my business, Facebook, Bing and 50+ sites and be found
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Automatically update business name, address, and phone number for all locations on 50+ sites to improve SEO and brand consistency
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Calls, directions, website visits - see how guests and prospects engage with your business on Google
INSIGHTS
Turn disappointed guests into loyal promoters with AI insights
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Analyze insights from reviews to turn unstructured data into actionable insights
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Uncover unique trends, strengths and weaknesses across the guest journey at the corporate and location level
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Understand the sentiment expressed in customer feedback with Natural Language Processing
Benchmarking
Beat competition through their guests’ feedback
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Analyze insights and weaknesses of your competitors’ data on review sites to outshine them
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Compare sentiment for products and services against industry leaders at a brand, national or local level
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Measure your competitors’ Net Promoter Score (NPS) and learn what guests love about them