How to leverage MMS in your communication strategy to get results
Why integrated texting?
of customers prefer to contact businesses via text
Your communication channel plays a major role in developing a relationship with your customers. Just relying on calls is limiting, resulting in missed calls and overwhelmed front desk.
Engage customers on their preferred channel
Be everywhere your customers are with multi-channel communication
Integrated two-way texting: Your customers can connect with your staff via SMS or WhatsApp.
Real-time conversations: Your staff can pick up the conversation from any channel and respond instantly.
Keep it quick, convenient, and private: Make it easy for your customers to cancel, reschedule or early check-in for an appointment
Deliver a consistent customer experience
Single view of all the customer conversations at every touchpoint.
Single view of customers: Complete visibility into guest profile, upcoming and past appointments, and membership information.
Integrated with Zenoti: Quick search and add customers. Message from your appointment book or ezConnect interface.
Drive engagement: Send appointment reminders, post-service care tips, and build a relationship.
Improve front desk operations
Automate and respond to all customer queries-faster and book more appointments.
Help your front desk prioritize: Set keywords and notifications.
Automate the response: Reusable templates to respond to standard queries quickly.
Always on: Autoresponder to set a standard reply for outside business hours and on holidays.