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How VIO Med Spa successfully managed cancellations and no-shows with ezConnect

Updated: Mar 11, 2023

Learn how an award-winning med spa franchise streamlined and elevated its guest communications with ezConnect

"We love ezConnect’s robust texting capability and access to guests’ full conversation history. It’s been very valuable in managing cancellations and no-shows, and the automated responses outside of business hours has been a great touch point for our guests. The Zenoti integration and ability to text guests within the app has made communication seamless." - Nicole Acosta, Technology Specialist, VIO Med Spa

VIO Med Spa is an award-winning medical spa franchise with 22 open locations, specializing in aesthetic medicine and wellness for men and women. With up to 20 more locations projected to open in 2023, the growing franchise needed a robust messaging solution that not only streamlined communications but helped manage cancellations and no-shows.

The 20 popular VIO Med Spa locations are seeing the many benefits of ezConnect's 2-way messaging

The Challenge

As VIO MedSpa couldn't see all messages exchanged with guests, they struggled with cancellations and no-shows as guests claimed they never received the text reminders.

With the limited customizations available with their previous texting system, and no way to respond to messages outside of business hours, the innovative franchise needed a much more powerful messaging solution.

The Solution

The franchise switched to ezConnect to streamline communications, and gain access to full message history with guests. They can now effortlessly see all transactional messages exchanged, including reminder texts, to make handling cancellations and no-shows much easier. With ezConnect, VIO Med Spa also elevated its guest communication with:

  • Automated responses outside of business hours, providing a touchpoint for clients

  • Ability to text guests directly from Zenoti with seamless integration

  • Saved template feature to respond to guests faster

“We love the Saved Template feature as it helps give us more tools from an organizational level to bring down to our franchise locations, such as lead templates and reminders to fill out guest intake forms prior to the service. ezConnect has been a great value add to VIO” - Nicole Acosta, Technology Specialist, VIO Med Spa

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